FAQs

Unfortunately once a bid is placed, it cannot be retracted. However, you can lower your maximum bid by re-bidding on the item to the next bid increment. This will increase the chance of you getting outbid before the auction closes

Note that a winning bid is a binding contract. If you are the highest bidder upon auction closing, you win the item and you are obligated to pay for the item. Please do not bid on an item if you are unable to pay for it and have it collected within the agreed terms.

Buyer's Premium is a fee that is applied on top of the Winning Bid payable by the buyer and varies depending upon the Winning Bid amount.

This fee covers the cost of facilitating the online auction process and it is applied when you have won the item.

Please check the individual listings as the buyer's premium may vary between items.

YES.

Before you can start bidding, you will need to have a valid mobile phone number. We will send you a code via text message to the nominated mobile phone and you will have to verify the code.

You may also be asked to verify your ID before you can start bidding on cars / motor vehicles or any other high value items. Please follow the prompt on the website.

To keep ALLBIDS as Australia's trusted marketplace, we may ask you to do a deposit of $500 (for Motor Vehicles or high value items) or $50 (for any other items if you are a first-time user bidding $500 or over) before you can place a bid.

This deposit is fully refundable and can be used towards your future purchases.

This deposit stays in your account until you use it up or you request us to refund it by clicking on the Refund Deposit button.

When you try to place a bid on a car, high value items, or if you are a first time user bidding over $500, you will be prompted to put down a deposit before you can place your bids. Please follow the prompt on the website.

You can also put down a deposit by upgrading your account.
1. Click on My Account icon on the top right (the one that looks like a person)
2. Click on Your Bidder Status
3. Select your desired bidder status based on what items you're bidding on and follow the prompts

You can follow your deposit status by going to the Transaction History page
1. Click on My Account icon on the top right (the one that looks like a person)
2. Click on Transaction History

Once a deposit is made online, there will be a Refund Deposit button on your Transaction History page.

Click on the Refund Deposit button and your deposit will be refunded back to the card.

Please note that it may take up to 3 business days for the refund to appear in your bank statement

The best way is to pay online via Credit Card.
1. Click on My Account icon on the top right (the one that looks like a person)
2. Click on Transaction History
3. Click Pay Online and follow the prompts

Alternatively, you can pay via Direct Deposit. You will have to go to your bank and do a direct deposit from your account to our bank account. Please note that it may take up to 3 business days for the funds to clear in our account.
1. Click on My Account icon on the top right (the one that looks like a person)
2. Click on Transaction History
3. Click Direct Deposit. You will be able to retrieve our direct deposit details on that page

You can also come in to our showroom and pay over the counter with cash, eftpos or credit card.

As soon as your payment is cleared in our account, you will receive an email confirmation as well as a copy of the paid invoice for your reference.

We use Australia Post, Fastway, Pack and Send as well as pallet freight couriers.

For items less than 25kg, our in-house couriers (Australia Post, Fastway or Pack and Send) will be able to deliver Australia wide. Freight for these items can be automatically added to your account.

For fragile or valuable items, we recommend Pack and Send to deliver your goods. Depending on the value of the item, freight for these items may be automatically added to your account. We will contact you if we require further information from you.

For overweight, oversized or specialised items, we partner with pallet freight couriers and other specialised courier (i.e Carways for motor vehicles / cars) to deliver your goods. Please email us freight@allbids.com.au or call 02 6239 2262 option 1 if you would like to organise freight for these items.

You can find all our shipping options and information HERE

We deliver Australia wide. We use Australia Post, Fastway, Pack and Send as well as pallet freight couriers.

For international shipping, we will be happy to assist you or your freight liaison. Just contact us freight@allbids.com.au or call +61 2 6239 2262 option 1

You can find all our shipping options and information HERE

Freight is not automatically combined for multiple items. If you think you would be eligible for combined freight you can email our freight team directly - freight@allbids.com.au or call 02 6239 2262 option 1

Your collection location will be specified on the bidding page of the item. Please check the listing as collection may only be available within specific day and time.

If you are collecting items from the ALLBIDS Fyshwick warehouse and you are collecting multiple items, please book a collection appointment by clicking here https://allbids.auction/appointment and we will get the items ready for you prior to your arrivals.

If you are collecting from other locations, you will be provided with the contact details, location and specific instructions (if any) once you are the successful winning bidder. You will have to ensure that you (or your representatives) collect your items on time

Of course, just include their details in the note section when you are booking your collection time.

Shipping costs are based on item weight and delivery location. For items less than 25kg and located in ALLBIDS Showroom Fyshwick, you can use a delivery estimate calculator by going to the bid page of the item and click on the Freight / Delivery section

If your item was shipped via Australia Post or Fastway then you will receive an email with your tracking number. You will be able to track it by going to the Track & Trace page:
1. Login to your account and click on the my account icon on the top right (the one that looks like a person)
2. Select Track & Trace

You can also track them by going through through these links below:
https://auspost.com.au/mypost/track/#/search
https://www.aramex.com.au/tools/track/

Simple! Get in touch with us HERE

Your inquiry will then be handled by one of our specialist who will assess your items and have a chat with you about the best way to sell them.

Once all auctions are finalised and paid for, we will then start processing your payment.

Our standard terms and conditions give buyers 3 days to pay and generally it takes couple of days for us to finalise the consignment and another couple of days for the bank transaction to take place.

Generally, you can expect funds in your account within 5-10 business days after the last auction is closed; However, feel free to email us admin@allbids.com.au or contact your vendor manager directly to find out the progress of your consignment.

Our standard commission and fee is 18.5% + $10 per auction lot exclusive of GST; however, if you have high value items we are very happy to negotiate.

We also have a different fee structure for selling cars / motor vehicles (including classic, unique, prestige and luxury cars), industrial equipment and heavy machinery.